FrontRange Solutions (News - Alert), a major player in hybrid IT service management solutions for enterprises of all sizes, has recently introduced its revamped FrontRange Cloud platform that includes several new features and other enhancements, including a predictive dialer that is free from frustration.
Cloud Mobile is one of the new features of the FrontRange Cloud platform which improves customer field service management engagements while simultaneously extending the reach of service desk staff members to the mobile environment.
This solution also helps customers to provide quicker service, reduce duplicated efforts, improve decision making and optimally allocate resources.
The latest FrontRange Cloud release also includes the brand new FrontRange Cloud Discovery and Inventory Management feature that allows IT staff and service desk analysts to find, audit, and continually track every computer, server, network asset, major operating system and application.
In a statement, Kevin J. Smith, VP and GM of the Cloud Business Unit at FrontRange said, “FrontRange Cloud is proud to offer customers a complete set of applications to improve their service desk operations in an integrated service management and client management solution. From a single vendor, we not only offer solutions to manage service desk processes and automation, but we also provide a complete view of any IT asset within our Cloud based solutions, or via a hybrid of cloud and on-premise.”
Additional enhancements to the FrontRange Cloud platform include Cloud Voice, which combines the power of the phone infrastructure with the service desk solution. It powers automatic password reset, 24/7 support, and voice self-service.
The newly launched FrontRange Cloud also boasts extended integration capabilities with the ability to leverage existing applications, pre-packaged solutions and FrontRange Desktop and Server Management.
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Edited by Jamie Epstein