Recently, SoundBite Communications (News - Alert), Inc., a provider of cloud-based customer experience management solutions, revealed it will be will hosting complimentary demonstrations of the efficiency and ease of use of its contact center solutions, including its enhanced cloud-based predictive dialer that is free from frustration at Debt Connection Symposium 2012 (DCS 2012) from September 10 – 13 in Las Vegas.
At the not-to-miss event, attendees here will get an opportunity to learn about enabling agent productivity via a cloud-based, flexible, quick to deploy and cost-effective solution for collections organizations.
ARM (News - Alert) professionals seeking a solution to help enhance existing dialing strategies and adhere to the evolving regulatory environment will benefit from this offering.
SoundBite's cloud-based dialer provides a streamlined solution for organizations who want a scalable alternative to an on-site predictive dialer. DCS 2012 attendees can view the latest updates to SoundBite's dialer platform, including SOR integration via new agent scripting tools and manual dialing.
Attendees will also learn how to minimize risk with SoundBite's mobile detection capabilities and how to deploy strategies that fulfill dialer and contact regulations.
"The SoundBite dialer has helped us achieve greater agent and campaign productivity, meeting the key performance criteria for its adoption," said Bill Wilson, CEO of ARC Management Group, a nationwide commercial and consumer collection agency, in a statement.
"Similarly, we have received outstanding support and helpful consultative guidance on our dialer strategies from SoundBite, which extends the dialer's value even further," Wilson added.
Back in July, TMCnet reported that SoundBite Communications, Inc. had appointed Jill Smith to its board of directors. Smith fills the recent vacancy created when Eric Giler resigned.
In addition to joining the SoundBite Board, Smith will assume the role of chair of the nominating and corporate governance committee. Vernon Lobo, the current nominating and corporate governance chair, will succeed Giler as chair of the compensation committee.
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Edited by Jamie Epstein