Deutsche Telekom (News - Alert) GmBH, a company that is deeply rooted in the cloud-based contact center space and powers a predictive dialer that is free from hassle, has recently entered into a strategic relationship with Genesys (News - Alert), a provider of customer experience solutions.
In line with this partnership, both companies will deliver an integrated call center solution that is hosted in the cloud and is ideal for small to medium-sized enterprises and manages any customer interaction channel including voice, Web, mobile and social media.
Peter Schamel, vice president of Value-Added Solutions, Telekom Deutschland Germany, said in a statement, “We're excited about this enhanced cooperation with the Genesys premium brand, Genesys is an ideal partner for us because they allow us to innovate our portfolio with holistic and scalable customer dialog solutions. This alliance underscores our role as a top-notch service provider for contact centers of every size.”
This enhanced relationship significantly enhances Telekom Deutschland's contact center suite, which is based upon Genesys' extremely popular contact center platform. Starting in 2013, Telekom Deutschland will offer Genesys' integrated solution as cloud-based or pay- per-use service.
"Our integrated solutions enable contact centers to deliver outstanding customer service," added Andreas Lendner, vice president of the DACH Region. "The strategic relationship with Telekom Deutschland--a specialist for contact centers cloud-based computing-opens up new markets for us and enables small and mid-size companies to now benefit from the world's leading contact center software."
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Edited by Jamie Epstein