DaVita Inc, a Fortune 500 company and a provider of kidney care in the United States that delivers dialysis services to patients with chronic kidney failure and end stage renal disease, has recently opened a new guest services contact center in Centennial, Colo., equipped with a predictive dialer free from complexity.
The new facility has already begun to serve patients from across the country. It takes and places calls to and from doctors, hospitals, patients and family members to help match both visiting and permanent patients’ needs with the right dialysis clinic near their homes or vacation destination.
In addition, the new center has generated around 100 new jobs in the area.
“Denver welcomed DaVita into its community and we’ve found the right talent and space here to expand,” said Jim Keicher, DaVita’s vice president of information technology, in a statement. “Our main focus continues to be hiring teammates who will help thousands of kidney care patients with their day to day needs at home, and while they’re traveling.”
The contact center can be easily accessed by both DaVita and non-DaVita patients by simply calling 1–800-400-8331 or visiting DaVita.com. Guest services specialists are always available to help connect traveling patients and new dialysis patients with a center that best fits their needs.
DaVita also has a call center situated in Malvern, Penn., which helps thousands of patients each month, and is currently expanding to Denver to continue providing service excellence to patients.
The company's leadership development initiatives and social responsibility efforts have been very well recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.
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Edited by Jamie Epstein