TMCnews Featured Article

A sad but true fact is that some American citizens just don’t take the time out of their busy lives to research presidential candidates’ positions on a variety of subjects and instead just cast their vote based upon who their family told them to select or even choose someone simply because they feel they can relate to them. Those who run campaigns know that is it is vital to the appointment of their presidential hopeful to bring out voters in droves. Although there are numerous ways to encourage voters to visit polling facilities, one of most efficient solutions proves time and time again to be a predictive dialer that is free from any sort of associated complexity.

This dialer technology can connect with a large number of individuals simultaneously, driving productivity in any call center while delivering a fully customizable message. Users can select to power personalized GOTV reminders or even offer specific candidate introductions where the public can select or receive more information on a specific topic such as healthcare or education.

Predictive dialers that are free from hassle also can make it much easier to push out a survey or poll to find out the inside scoop on what people are truly thinking and feeling about the upcoming election. And as the presidential race for 2012 nears closer by the day, these findings will prove crucial to candidates hoping to pull out a win.

Kunnect’s free dialer offering delivers the capabilities of expensive premise-based systems at a significantly reduced cost. Call centers around the globe turn to the free predictive dialer provider when they are in need of a cloud-based solution that boasts an ultra high level of flexibility as well as carrier-grade reliability.

Some of the features of Kunnect’s product are both predictive dialing and preview dialing modes, unique scripting, the ability to get rid of over 90 percent of answering machines, busy signals, faxes and operator intercepts and adhering to strict FTC (News - Alert) compliance requirements.

 ACD is a call queuing solutions that leverages important business information to power personalized calls. Through utilizing a skills-based call routing engine, this aspect of the free call center solution directs contacts to the correct person to assist them right away, and boasts real-time and historical management to drive visibility across all divisions of an enterprise. In addition, the ACD enables agents to leave voicemails to follow-up at a later date and offer callers either soothing hold music or important announcements about how long they will be on hold to prevent callers from hanging up.

Further, the Call Scripting tool assists agents in creating custom scripts simply. These scripts then fill the agent’s screen with vital information they need to be aware of to better interact with the public on future calls.

Last month, Kunnect received the 2011 Communications Solutions Product of the Year Award.

“Kunnect was chosen to receive a 2011 Product of the Year Award for creating outstanding advancements in communications,” said Rich Tehrani (News - Alert) CEO of TMC, in a statement. “XVP-Hosted Call Center has proven benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at Kunnect. I look forward to more innovative solutions from them in the coming year.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.