When your business is recognized by big name media companies like Capacity Magazine (News - Alert), you’re doing something right. In the case of free predictive dialer provider Kunnect, the organization is accomplishing multiple things, earning it the prestigious recognition of being shortlisted in not one, but two categories, including Best Technology Partner and Best Niche/New Player.
“There has been a huge amount of interest and excitement from the carrier community in this year’s Capacity Awards, and this has been reflected in the quality of the entries,” said Alex Hawkes, editor of Capacity magazine. “All the companies which have made the shortlist have done remarkably well and the judging panel now has a tough job on its hands selecting an overall winner for each category.”
Kunnect’s hosted call center solution, XVP powers inbound, outbound and blended calling along with skills-based routing, real-time performance statistics.
“We are thrilled that the Capacity Magazine’s 2012 Awards recognizes Kunnect as a unique and innovative cloud based call center solution that helps our clients to create a truly responsive contact center environment and generates real results,” added Fred Côté, president of Kunnect, LLC.
Capacity Awards 2012 will be hosted in Amsterdam, on November 13, 2012, where the winners and runner-ups will be announced.
The free predictive dialer provider is continuously updating its product by implementing new functions, including a recently added intuitive module that powers quota-based dialing. This feature is used mostly to efficiently complete surveys, which gives companies a bird’s eye view of what their customers truly think of them.
However, as the political season continues to inch closer, this functionality can be utilized to contact a large group of people in a very short period of time.
In addition, a score card Capability enables supervisors to gain access to real-time monitoring of agent calls. The score card can be implemented to rate an agent’s overall performance on a call. Once the call is complete, agents will be instructed on what aspects they need to improve and commended in the areas in which they excel. These calls can then be stored historically, allowing for older calls to be compared to just-completed calls to see how far an agent has advanced in a set period of time.
These historic calls can be used in future training sessions as well.
Capabilities such as those mentioned above are just some of the characteristics that make Kunnect stand apart from other firms in the call center space. To find out more about how the company can help you to see an unparalleled level of efficiency while cutting costs dramatically, click here.
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Edited by Braden Becker