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Vectren Call Center to Stay Open on Saturdays in October, Drives Efficiency via a Predictive Dialer

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October 09, 2012

Vectren Call Center to Stay Open on Saturdays in October, Drives Efficiency via a Predictive Dialer

By Deepika Mala, TMCnet Contributor


October is considered as an active month for natural gas customers, as they prepare for colder temperatures by reconnecting their gas service or inquiring about energy assistance programs.

Recognizing this, Vectren, an Indiana-based heating company, has revealed that it will be extending its call center support hours for the entire month of October in addition to increasing efficiency via a predictive dialer that is free from hassle.


This month, customer service specialists at the company’s contact center will not only be available during regular customer service hours which run from Monday through Friday from 7 a.m. to 7 p.m., but also on Saturdays from 8 a.m. until noon.

In a statement, Brad Ellsworth, president of Vectren Energy Delivery North said, "It is important to increase our flexibility during this busy season." "As we prepare to enter the heating season, we often see higher than normal call volumes during regular business hours and are offering the seasonal Saturday hours as a benefit to our customers."

According to the energy company, income-qualified customers can call 1-800-872-0371 to locate their nearest community action agency and even apply for financial assistance through the state's Energy Assistance Program.In order to qualify, customers must have a gross household income at or below 150 percent of the federal poverty level, which would be about $34,000 for a family of four.

Customers can also apply for residential weatherization programs if they are at or below 200 percent of the federal poverty guidelines, which would be about $46,000 for a family of four.




Edited by Jamie Epstein







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