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Philippines CSC Launches Free Channel for Airing Complaints

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October 10, 2012

Philippines CSC Launches Free Channel for Airing Complaints

By Anil Sharma, TMCnet Contributor

The Civil Service Commission (CSC (News - Alert)), the central personnel agency of the Philippine government, has recently introduced a direct access channel for airing complaints, concerns, feedback, and recommendations to government agencies that is free from complications.

The Contact Center ng Bayan (CCB) is conceived to be the Philippine Government’s main help desk where citizens, civil society organizations and other entities can voice their complaints and concerns with government agencies and gain access to important information.

Its primary objective is to provide an avenue for the public to air concerns relative to the quality of frontline service delivery by government personnel and any other violators of the Republic Act No.9485 or Anti-Red Tape Act of 2007 (ARTA) for resolution, insighting and process improvement

Through CCB, the public may also obtain general information about government agency policies and procedures specifically focused on the Civil Service Commission, National Computer Center, Bureau of Internal Revenue, PhilHealth, Department of Health and Department of Trade and Industry, which are part of the CCB.

CSC chairman Francisco T. Duque III said in a statement said that the CCB is not only a tool to address the citizenry’s concerns, but also a mechanism where the public can contribute to achieving quality public service. “The Contact Center ng Bayan will not only provide general information on the policies and procedures of participating agencies. It will also act as a two-way platform that will allow the public to express their feedback and complaints on the quality of frontline public service delivery,” Duque added. 

The public can access the CCB 5 days a week from Monday to Friday, 8 a.m. to 5 p.m. by dialing 1-6565 using PLDT (News - Alert) and Digitel landlines nationwide. Other contact channels such as e-mail and SMS yext will be developed and implemented within the next three months.

Edited by Jamie Epstein

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