Toshiba's New IPedge Family of Pure IP Business Telephone Systems Delivers Toshiba Quality, Reliability and Performance to the IP World
Mar,ON, Oct. 2, 2012, 2012 (Canada NewsWire via COMTEX) --
Integrated Linux-based Server Solution Makes IPedge More Powerful, More Application Rich and Easier to Administrate
Toshiba of Canada Limited, Office
Products Group (http://www.toshiba.ca), today announced the availability of IPedge(®), an IP business telephone system that gives users the features,
functionality, quality and reliability for which Toshiba's telephone
systems are known, in a pure IP format. Its Linux-based single-server
solution makes IPedge more powerful, more affordable, more reliable and easier to administer.
IPedge is now available from Authorized Toshiba dealers across Canada.
"IPedge delivers productivity applications on a single server, including
expanded call processing, unified communications, unified voice
messaging features, centralized administration, and other high value
features giving users enhanced functionality deliverable by
self-administration to each users individual telephone," said Richard
Wierzbowski, vice president of Toshiba of Canada Limited,
Telecommunication Operations. "SMB and enterprise IPedge users alike are empowered to communicate in a more effective manner,
improving cost efficiencies and giving unprecedented access to their
customers, partners and each other."
IPedge Delivers Multiple UC Applications on a Single Server
IPedge accommodates multiple unified communication applications on a single
server, including call processing, meet-me conferencing with Web
collaboration and video, voicemail with unified messaging, native SIP
line and SIP trunk support, mobility, survivability, centralized
administration across multiple sites, and feature-rich telephone
endpoints. Call Centre application solutions are also available with an
IPedge Utilizes Secure and Robust Linux Operating System
IPedge's Linux-based single-server solution makes it more powerful, more
affordable, more reliable, and easier to administrate. Benefits
include survivability within or across the network to support business
continuity and a higher level of security. A single IP address provides
cost-effective deployment. SIP trunks work natively with the IPedge without requiring additional gateway equipment. With its IP technology
and open standards, IPedge is designed for the long term as future endpoint devices and
applications built on standards help ensure compatibility with the
system, thus protecting the user's investment.
One Hundred Percent Networking Compatibility with Toshiba Strata CIX
Strata® CIXTM systems can be networked easily with IPedge systems. IPedge Net is completely compatible with CIX Strata Net networking and
provides a seamless migration path for currently deployed systems. IPedge and Strata CIX are complementary product lines that enable Toshiba to
deliver comprehensive solutions to meet various market needs.
Endpoints to Meet Virtually Every Need
IPedge is compatible with virtually every type of IP endpoint available. Users
can choose from Toshiba IP desk and wall-mountable telephones, soft
phone solutions for laptop computers, wireless IP telephones for use
over the wireless LAN and/or a cellular service, add-on modules,
attendant consoles, as well as third-party SIP telephones, door phones,
and other SIP endpoints. Toshiba digital telephones can be supported
through a networked Strata CIX system, and analogue telephones are even
supported via available gateway solutions.
Toshiba's Powerful Call Manager Delivers Unified Communications
Toshiba's Call Manager application enables users to combine the
capabilities of their computer and their Toshiba telephone into a
powerful communication tool. Users can click on their laptop or tablet
PC to dial, answer, transfer calls and much more, without touching the
Presence lets users quickly see the current status of co-workers,
transmit important information and best serve customers through an easy
and intuitive unified communications interface. CRM integration
provides screen pops with programs including SalesForce.com®, Act!®,
Microsoft Outlook® and more. Users can also send Chat instant
messages, broadcast Chat messages to multiple users, and enable
simultaneous chat sessions.
Enterprise Manager Provides Centralized System Management
IPedge gives the system administrator control via its built-in, browser-based,
centralized administration. Enterprise Manager is a Web-based
management tool that provides centralized installation and maintenance
of all IPedge systems over the LAN/WAN from any location.
This Web-based solution eliminates the need to install separate
software, making remote system administration possible using a laptop
or desktop computer from anywhere there is Internet access.
Centralized management ensures more consistent and efficient system
administration while managing database errors between network nodes.
Administrators using Active Directory synchronization (AD sync) can
also import information such as name and number to IPedge further streamlining system management.
Personal Telephone Administration Gives Users Control
Using IPedge Enterprise Manager and a Web browser, individual users can manage their
own telephones, including programming buttons and personalizing
telephone functions. This application liberates system administrators
from such tasks.
IPedge Empowers to Collaborate, Communicate and Connect Over the Web with Video
The IPedge Meeting application gives users an online solution to collaborate,
communicate, or connect with video. Features include dial-in audio
conferencing and Web collaboration with scheduling, Outlook calendar
integration, desktop sharing, conference recording, usage reporting and
more. Its Web-based format means that no application software
installation is required and that users can attend a collaboration
session from any location where the LAN/WAN provides coverage and dial
into the audio conference from any supported laptop or tablet PC device
via the LAN/WAN.
Flexible Voicemail Improves Communication
Voicemail is a resident application of IPedge with no additional equipment needed. Its comprehensive capabilities
-- Simple voicemail box operation through a Toshiba IP telephone
with display and soft keys;
-- Call recording directly into voice mail at the touch of a
-- Follow-me routing, which helps important calls reach the user
no matter where they are;
-- Unified Messaging options to manage voice, fax and email from
the PC or telephone;
-- Interactive voice response applications that can be added as
-- Powerful scripting language, which allows the customization of
voicemail capabilities, IVR functions and the ability to add or
enhance features such as recording or playback and more.
On-Site Mobility Helps Important Calls Get Through
Wireless IP telephones compatible with IPedge enable users to answer calls, access voicemail and utilize virtually
all of the system's advanced calling features anywhere the Wireless
Local Area Network (WLAN) provides coverage. In addition, Toshiba's
SoftIPT® soft phone client operates on any supported laptop or tablet
PC via the WLAN or cellular Wide Area Network (WAN).
IPedge Delivers Contact Centre Efficiency
The Automatic Call Distribution (ACD) application, part of Toshiba's
Contact Centre Suite, handles calls efficiently and routes callers to
agents as required. Running as an application on the Media Application
Server (MAS) connected to the IPedge, ACD offers sophisticated contact centre capabilities, including
skills-based routing, balanced call counts, priority queuing,
multimedia Web call back and more.
Toshiba's Contact Centre Suite applications enable multi-site contact
centres to work as one integrated system. The functionality of the
Call Manager application is extended over the network to provide
features such as Presence and Chat between users in multiple
locations. Toshiba's Contact Centre Suite also includes powerful and
user-defined reporting with call statistics on everything from agent
performance to forecasting.
IPedge Available in Three Models
Available in three models, IPedge delivers low total cost of ownership (TCO) due to the single-server
design and quality and reliability that users have come to expect from
IPedge EM supports up to 1,000 users per server
IPedge EC supports up to 200 users per server
IPedge EP supports up to 40 users per server
IPedge Joins Strata CIX Converged IP Business Telephone System - Best of Both
Toshiba's product line strategy continues to offer the Strata CIX
converged IP system, which allows users to combine IP and/or digital
endpoints on a single system. Whether users choose IPedge or Strata CIX systems, they receive the best of both worlds in an IP
and converged telephony solution, with the quality and reliability of a
Toshiba business telephone system.
Toshiba of Canada
Toshiba of Canada Limited is a subsidiary of Toshiba Corporation, one of
the world's largest integrated manufacturers of electronic products and
semiconductors. Headquartered in Markham, Ontario, Toshiba of Canada is
a digital technology leader serving the Canadian market with IP and
converged telephone systems, multi-functional products including
copiers and facsimiles and a wide range of Audio Visual personal
computers, laptop computers, tablets, high definition televisions, DVD
players and Blu-ray players. Throughout its history, Toshiba's
commitment to technological and environmental innovations has
distinguished the corporation from its competitors. For more
information, visit Toshiba at the company's Web site www.toshiba.ca or on Facebook or Twitter.
© 2012 Toshibaof Canada Limited. All rights reserved. All product,
service and company names are trademarks, registered trademarks or
service marks of their respective owners. Informationincluding,
withoutlimitation,productprices, specifications, availability,
content of services, and contact information is subject to change
SOURCE: Toshiba of Canada Limited
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SOURCE: Toshiba of Canada Limited
Sherry Lyons Toshiba of Canada Limited 905-470-3538 firstname.lastname@example.org
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