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WEBINAR: Ending the Multi-channel Frustration

Insights into Delivering Exceptional Multichannel Customer Service

Wednesday February 27, 2013 TIME: 2:00 PM ET/ 11:00 AM PT

The traditional approach to address changing customer expectations has been to add customer service channels such as voice, IVR, email, web, social in a siloed, knee-jerk fashion. This approach is outdated and creates too many gaps in the conversation, ultimately frustrating consumers.

Forrester data shows that there has been a shift in channel usage, particularly towards digital and social. Forrester data also shows that only a third of the companies actually succeed at fulfilling customer expectations for communicating via multiple channels.

What's needed is a strategy that enables one, consistent conversation with consumers, regardless of channels. How do you get there?

Register Now for this webinar. We'll address this question with help from Principal Analyst at Forrester, Kate Leggett and provide new insights on how to:

  • Consolidate your customer service channels

  • Future proof your contact center architecture

  • Develop a customer centric strategy and differentiate your customer experience

Register Today

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  From The Expert Corner

February 05, 2013

Dyson to Introduce New Greener, Cost Effective Hand Dryer

With the introduction of so many new greener technologies to help and conserve our planet, it was only a matter of time before a more efficient automatic hand dryer was created. Public automatic hand dryers never seem to get the job done, whether it is because there are never enough of them so you have to wait an extended period of time, or it’s just not powerful enough, and after a few tries your hands are still left wet.

James Dyson, inventor if the Dyson vacuum, believes his latest innovation can solve the problems of the automatic hand dryers. The Dyson Airblade Tap Hand Dryer has been in the development stage for seven years and offers numerous features not seen in any hand dryer available. 

"We actually have some very precise, very fast-moving air to make sure that we get that kind of indentation in your hand, it actually scrapes the water off your hand. You want to push the water down and across into the sink," said Marcus Hartley, head engineer... Read More

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