Teleperformance (News - Alert) Colombia recently announced that Frost & Sullivan has recognized the company with the 2014 Latin America Frost & Sullivan Award for Green Excellence. The award signifies the company’s commitment to environmental conservation.
Teleperformance Colombia owns four Leadership in Energy and Environmental Design (LEED)-certified contact center sites, which are strategically located due based on employees’ transportation preferences—i.e. whether they prefer public transport to their own vehicles—resulting in decreased carbon dioxide emissions. Teleperformance also entrusts its employees with the responsibility to protect the environment under Citizen of the Planet (COTP), a global corporate initiative.
"The company's LEED-certified contact center sites use a tremendous amount of natural light, the latest energy-saving light bulbs, and highly efficient air conditioning systems. The buildings also have waterless urinals, efficient faucets, and green rooftops that lower heat emission and the site's overall temperature level," said Frost & Sullivan (News - Alert) Research and Industry Manager Juan Gonzalez. "These measures have led to dramatic results including a 30 percent reduction in energy usage and 40 percent fall in water consumption over the last year."
"With the leadership team having made a pledge to sustainability, green strategies will remain at the core of Teleperformance's operations in the future," noted Frost & Sullivan Principal Analyst Michael DeSalles. "The company's corporate social responsibility committee that has been set up to adhere to the United Nations Global Compact (UNGC) - a strategic initiative to align businesses with human rights, labor, environment, and anti-corruption principles - shows ample evidence of this."
Last year, Frost & Sullivan recognized Teleperformance Colombia with the 2013 Colombia Frost & Sullivan Award for Market Share Leadership. By gaining 13.1 percent of the Colombian contact center outsourcing market, as the company had revenue growth of 20.5 percent, Teleperformance quickly found its way to the top.
Edited by Alisen Downey