In response to a high market demand for its hosted PBX service, Microsoft (News - Alert) Exchange hosting provider Intermedia has introduced a standalone version of this VoIP-based product.
Previously available as an integrated option of Intermedia’s (News - Alert) hosted Exchange solution, the hosted PBX service will offer users affordable and unlimited domestic calling in addition to business features like a modifiable main number greeting, routing for incoming calls, and extension dialing.
“We made hosted PBX (News - Alert) available as a standalone product in response to feedback from the market and our partners,” said Jonathan McCormick, COO of Intermedia. “Small and medium-size businesses are looking for high quality voice solutions from trusted providers that won’t break the bank – but gives them all the features and benefits larger enterprise businesses enjoy.”
This cloud-based, business phone solution comes packed with many features, including a voice menu that greets callers and routes incoming calls; hunt groups to ensure rapid response time and to route calls across departments, customer service and other teams; unlimited calling with flat-rate, per-user monthly charges in the U.S. and Canada; extension dialing; find me/follow me functionality for transmitting calls to another phone number; voicemail to e-mail; and music on hold for callers waiting on the line.
In addition, account holders of the hosted PBX solution also receive a direct phone number with a unique extension, E911 service, caller ID, call waiting, call transfer and forwarding, and three-way calling.
Customers are provided a single point of communications control through Intermedia’s HostPilot Control Panel, which manages the hosted PBX service.
Intermedia was recently featured in Forrester Research (News - Alert) Inc.’s March 2011 report entitled, “Market Overview: Cloud-Based E-mail Vendors,” which highlights 13 companies that are bringing unprecedented value to the cloud e-mail space. The report tapped Intermedia as one of the three of the 13 vendors in the small and mid-size businesses target market category to be featured.
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell