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Hosted Exchange providers are always seeking out news way to improve the way in which its users manage and use e-mail. This week, a new app for Gmail  called courtes.ly was unveiled to help hosted Exchange e-mail senders understand how full their inbox is and how long it might take to respond.

This new app, developed by a Georgia Tech professor,  is certainly “courteous,” as it provides users with a custom link to put into their Gmail auto-signature upon sign-up. By clicking on it, senders can see a real-time indication of how large your current e-mail load is. Senders might see the message, “My e-mail load is normal right now” or “My e-mail load is high right now.” courteous.ly helps “manage expectations,” according to the company's Website.

So how does it know what's “normal” for you? For the first 12 hours after activation, courteous.ly monitors your e-mail account and decides what is “normal” in your world. It tracks how much you're sending, receiving and leaving unread, and can even tell when all your e-mail is piling up unread (like if you're on vacation, for example).

For those of us whom have sent e-mails in error, only for it to be late to recall them, you’re in luck. WinDeveloper Software Ltd., has now equipped MS Exchange server with a new reliable solution, WinDeveloper Message Recall, which provides users with a predictable process for recalling sent hosted Exchange e-mails.

Available immediately, WinDeveloper Message Recall is a server-side solution and does not require new client-side software. To be installed on each Exchange 2007/2010 Hub Transport server (earlier Exchange versions are not supported), the new software solution holds the e-mail within the transport queue for a preset number of seconds when a local user sends an e-mail. The recall requests are processed and fulfilled in the Exchange 2007/2010 Hub Transport server. In addition, When an e-mail is on hold within the transport queue, user can recall the e-mail.

So, once your handy e-mail tools have determined your message load and helped you to recall that erroneous e-mail sent to a colleague, check out TMCnet’s top 10 business e-mail etiquette rules.  

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.