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Intermedia's Virtual Receptionist Adds Professional Touch to SMBs

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June 13, 2011

Intermedia's Virtual Receptionist Adds Professional Touch to SMBs

By Tammy Wolf, TMCnet Web Editor

Hosted Exchange provider Intermedia (News - Alert) is now going virtual with the launch of a full-featured Virtual Receptionist, complete with an answering and call routing service.

Ideal for small businesses, the virtual receptionist will provide organizations with a hosted voice service that handles inbound call routing. Packed with customizable and functional features, this new offering will help businesses present themselves in a professional manner, right from the start.

“Virtual Receptionist transparently works with a user’s existing phone service by forwarding calls to the phones they already use,” says Manlio Carrelli, CMO of Intermedia. “Businesses can immediately professionalize themselves with an automated attendant and main company number, so regardless of company size, they never miss a potential sales or customer call.”

Users of the Virtual Receptionist will enjoy local and toll-free numbers for publicizing a business and answering incoming calls; and a voice menu that greets callers, routes incoming calls and forwards calls to an unlimited number of users, whom may also receive their own extension.

In addition, the Virtual Receptionist offers users the ability to handle calls differently after business hours; as well as customizable greetings, call groups for routing calls to the appropriate contacts or teams, and simple online administration for the management of settings and viewing call history.

Intermedia’s Virtual Receptionist joins the Microsoft (News - Alert) Exchange hosting provider’s repertoire of hosted communications and collaboration software offerings, including Exchange 2010, hosted PBX, Online Backup, SharePoint 2010, Office Communications Server 2007, and support for iPhone, BlackBerry, Android (News - Alert) phones, fax lines, and more.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It’s also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell

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