The latest news from the Hosted IVR Online Community. Sponsored by USAN. Powered by TMCnet.

ITEXPO East begins in: 06 Days. REGISTER NOW!

Feature Articles

Technology upgrades such as hosted interactive voice response (IVR) is one of several technology segments currently driving the contact center systems market in Europe, the Middle East and Africa (EMEA), according to a recent study.

CSS Insurance recently entered into an agreement with CustVox, a provider of CEM solutions serving the EMEA region, over the adoption of the CustVox CEM solution. By deploying the solution, CSS will be able to effectively improve its understanding of customer experience. CSS Insurance is one of the biggest Swiss based health and accident insurers.

Express Interconnect has released a new Asterisk Image compatible with Amazon AWS EC2 Cloud Infrastructure called, ReadyVoicePBX AMI. The new service will allow users to connect easily with Amazon to configure numerous unified communications features previously unavailable to small businesses.

If we had to name two call center technologies that are despised by consumers, the first on the list would probably be the dialer: those solutions that enabled outbound robo-calls that drive the public crazy. The second would probably be the interactive voice response (IVR), or the solution that greets customers’ inbound calls and demand they “press one” or “press two.”

Integrated Voice Solutions (IVS) and Voxeo have completed the migration of Zenith American Solutions' IVR system to an open standards-based platform. The companies moved their IVR system in the hopes of reducing costs, while providing a higher level of service to its customers.

As one of the largest independent third party administrators in the United States, Zenith American Solutions - a provider of technologies, services, systems and support to self-funded Health and Benefit plans - wanted to upgrade its legacy Interactive Voice Response (IVR) solution, in order to augment its business services.

Ooma joined the field of service providers offering small businesses hosted voice service. Announcing Ooma Office at International CES 2013 is one of a couple indicators that the privately-held company is doing well and is growing at a steady pace.

Integrated Voice Solutions (IVS) and Voxeo have teamed on migrating Zenith American Solutions' IVR system to a newer, more robust open standards-based platform. This migration is achieved in 30 percent less time and at a cost that is significantly lower than that required to rewrite Zenith's existing IVR applications.