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Feature Articles


Enghouse Interactive, a provider of technology to maximize the value of every customer interaction, released the latest version of its solution coined Contact Center: Service Provider, previously known as CosmoCall Universe.



Apex Softcell recently announced that its Lidha Didha Enterprise Edition Suite will drive business expansion for Nirmal Bang Securities Pvt. Ltd. Leveraging the Lidha Didha Enterprise Edition Suite, Nirmal Bang will open unlimited branches without incurring any additional costs. Funds of the company will now be utilized for expanding the business.



AccountNow recently announced that it has selected the OnDemand Customer Care Platform from VoltDelta which will be used to address the sudden and massive spikes in call volume. AccountNow is a specialist provider of financial solutions for consumers who choose not to have traditional banking relationships. VoltDelta is a provider of automated voice recognition and Contact Center OnDemand (CCOD) solutions.



Aepona and Gintel launched a new Mobile Enterprise Communications Service (MECS) that can help communications service providers (CSP) leverage new and emerging market trends like increased employee mobility.



DIALOGA GROUP recently announced that it will be showcasing its CloudTelephony solution designed for telecom operators at the 2013 Mobile World Congress to be held in Barcelona from the 25th to the 28th of February. The DIALOGA GROUP specializes in Carrier-Grade Cloud Telephony services offered via a Software-as-a-Service (SaaS) business model.



Visa has launched a plug-and-play mobile money platform that delivers mobile financial services to unbanked customers.



Romanian operator Romtelecom recently selected Voxeo's next-generation IVR system. The selected system includes the Voxeo Prophecy media server and Voxeo CXP (formerly VoiceObjects), migrating from a legacy IVR system to the modern, state-of-the-art IVR platform.



Virtual Hold Technology recently announced that it has entered into a new partnership with Selectron Technologies which will enable Selectron to resell Virtual Hold Technology's Conversation Bridge solution to its 350 clients who are located across the nation.







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