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A robust hosted IVR solutions shouldn't be considered a costly expenditure. When used properly it can actually become a revenue generator. Both IVR systems and call centers have traditionally been implemented because they were considered a necessary expense for business. When a solution is implemented using hosted technology, functionality can increase while costs are controlled.

UrVoiz, a new iPhone application, lets users send voice messages to their phone to update their social networks. The idea behind the application is to allow drivers to take advantage of an “eyes-free” mobile experience.

Mobile speech recognition technologies continue to improve and evolve, which isn't surprising as major players like Apple and Google have entered the sector in full force with Siri and Google Now. However, mobile speech recognition may be about to flourish as vendors of speech technology platforms make efforts to enable mobile application developers with speech recognition capabilities.

As call centers see rising costs of doing business, and lower revenue that demands cost-cutting, they have a dilemma. Keeping staffing levels low to avoid unnecessary labor costs and agent idle time is tempting, but then there's the risk that unexpected call volume spikes will overwhelm the contact center, burning out agents, worsening KPIs and irritating - even driving away - customers.

Chrysler and Sprint are providing wireless connectivity for the new Ram 1500 pickup and SRT Viper. Uconnect Access will be available in the re-designed 2013 Ram 1500 pickup and new SRT Viper for in-vehicle communications. There will be new features and services for the vehicles to keep drivers focused on their driving.

eZeeCLOUD Infoserves, a provider of travel solutions, announced a partnership with atom technologies, a subsidiary of Financial Technologies and provider of m-commerce solutions, to facilitate payments over Web, IVR and mobile payment platforms.

If you use a hands-free, voice-driven solution with your mobile phone in the car, you may have wished you had the same kind of solution to help you with tasks at home. Increasingly, you can. Voice Assist, Inc. (VSST), a source of mobile speech and hands-free solutions, has filed a patent application for its Next Generation Home Phone Service.

PSS, an expert in Interactive Voice Response (IVR) systems, recently released its second thought leadership briefing, My IVR System is End-Of-Life, Now What? A sequence of thought leadership briefings by the organization is set to assist companies in preserving, supporting and improving IVR systems that are outdated or not currently supported.