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Do you know what percentage of calls your IVR system is successfully processing? This data is key to making improvements in IVR system utilization and increasing your return on investment. But few IVR system vendors want you to know your true IVR utilization rate. But before we can improve IVR system utilization we need to establish a utilization baseline.

3M Company announced it would begin a new project to bring more voice-enabled products to its consumers. In conjunction with its corporate venture organization, 3M New Ventures and VocalZoom Ltd., the company will work on developing new speech enhancement technology to be used on a number of new products.

Keyboards, touchscreens, on-screen navigation will soon be things of the past. It’s probable that in the not too distant future, we will interact with machines using the most natural of interfaces: our voices. While most people talk to their TVs regularly ("I can’t believe you dropped that ball, you fool!" or "Don’t go into that basement alone during a thunderstorm!"), in the past, our TVs have not generally responded. That is about to change.

Are you ready to discover your family history and stories? Do you want to keep details about the important milestones in your loved one's life? You can now explore and record family history on with The Voice Library - a fun and available tool at a very affordable rate.

With voicemail to text transcription, voice-mails are transcribed to text and sent via E-Mail or SMS text messaging for the user to read. In addition, the voice mail audio file is attached to the E-Mail so that the user can listen to it at a later time if they want to.

Are you tired of searching queries into a text box on Google? Tired of typos? Are you getting annoyed when you get innumerable result of your keyword search?

IVR company C3's flagship call handling platform, Fusion IVR, has just received a new upgrade, the company said. The new version sees an addition of a call center application that can transform the most basic IVR service into a fully-functioning call center, simply by dragging and dropping the node set to the relevant point in the script.

One of the most natural interfaces for people is human speech. Over the past 60 years, computer scientists have been trying to find ways to understand and recognize human speech.