March 20, 2012
USAN Delivers Hosted IVR to Canadian Contact Center
By Juliana Kenny
TMCnet Managing Editor
As more and more businesses are moving their operations to the cloud, the contact center is not to be left out of the equation. The contact center solutions industry is booming with the advent of cloud-based software, and at the forefront of this movement is USAN (News - Alert).
A provider of multichannel contact center technologies, USAN brings a hosted environment to a business needing to conduct optimal customer-facing interactions while keeping costs down and sporting no downtime in service.
Most recently, the company revealed that it has delivered its hosted environment to a global leading provider of integrated brand activation with a contact center based in Canada. The nature of the brand activation provider’s service is so heavily customer-oriented that it required USAN’s rapid and effective premise-to-hosted deployment.
The Call Center Director for the company remarked on the USAN integration, “USAN’s flexibility and dedication to the project made the conversion process seamless. USAN executed the premise-to-hosted deployment quickly and efficiently with no interruption to our business. Their delicate handling of our complex scripts, and the smooth transition to the hosting location, will save us money and prepare us for easier management and future growth.”
USAN helped the company quickly evolve its previously premise-based contact center into a cloud-based one able to handle high-volume inbound and outbound customer interactions. With 24/7 support, the company was able to integrate the hosted environment without a drop in service.
Steve Walton, president and CEO of USAN, said, “USAN strives to provide our customers with the tools they need hosted, premise-based, or a hybrid of the two to best meet their customer interaction goals while controlling costs. Their decision to implement our hosted contact center solution is a prime example of the current trend of today’s businesses to implement strategic moves to project for future growth while maintaining their bottom line.”
USAN’s broad portfolio of solutions enables businesses to manage all communications from traditional telephony interactions to Web-based and social media processes. In a world where communications technology is ever-growing, such breadth of software is vital for the competitive business.
Edited by Juliana Kenny