Hosted IVR

March 20, 2012

USAN Launches Hosted IVR Community on TMCnet

TMCnet News

 (Norwalk, CT – [March 20, 2012]) Technology Marketing Corporation (TMC (News - Alert)) today announced that the Hosted IVR community, sponsored by USAN, has been launched as the newest addition to the TMCnet global online community program.  

The Hosted IVR community is designed for decision-makers seeking information about the latest developments in the voice software and speech recognition markets. Information on the Hosted IVR community addresses issues that are vital to leaders and participants in the world of interactive voice response systems. Visitors to the Hosted IVR community can find valuable resources such as featured articles, industry news, and white papers.

The Hosted IVR community can be found at:

http://hosted-ivr.tmcnet.com

TMCnet’s communities are editorial platforms pertaining to specific topics in the IP communications, call center, customer relationship management, and information technology industries. These communities are repositories for a variety of information in different formats, including original bylined articles, forums, e-newsletters, videos and podcasts, blogs, white papers and case studies.

“USAN established this online community to provide an additional destination for information about the automated customer service solutions made possible by our cloud-based IVR,” commented Loyd Olson, Senior Vice President of Sales and Marketing at USAN. “TMC’s online reach is undeniable, and through this community we will increase awareness of USAN’s twenty years as a pioneer in hosted IVR and multi-channel customer contact.”

USAN's contact center products and optimization solutions help companies deliver personalized and profitable customer experiences by engaging customers across multiple inbound and outbound channels. In addition to Interactive Voice Response, USAN’s product portfolio includes Automatic Call Distributors (ACD), Outbound Dialers, a Unified Communications (News - Alert) platform for turnkey contact center deployments, and a Customer Engagement suite for next-generation customer experience management.

“TMCnet welcomes USAN’s Hosted IVR community into our program,” stated TMC President Dave Rodriguez (News - Alert). “USAN is a well-respected hosted IVR leader that shares our vision of advancing new technologies. Our global online community program is a robust vehicle that helps partners build their brands, while contributing to the vast array of valuable content that drives traffic to TMCnet, the most-visited communications and technology website in the world.”

TMCnet is the leading website for communications and technology professionals.  TMCnet is visited by as many as 3 million unique monthly visitors according to Webtrends.

About TMCnet’s Global Online Communities

GOCs are a robust editorial platform with layer upon layer of content in multiple media formats, focused on a specific area of the market designed in conjunction with the sponsor of each site. Each GOC is a vibrant community the ranks well on leading search engines and gets frequently bookmarked by decision-makers. GOCs are highlighted on TMCnet by appearing in the top tabs on each page of the site.

Click visit our Global Online Communities, http://www.tmcnet.com/community/, to learn more about creating your company’s own global online community, or contact Stephanie Thompson, 203.852.6800 ext. 139 or sthompson@tmcnet.com.

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. More than 100 editors and award-winning experts from around the globe contribute to TMCnet. Ranked in the top 3,000 sites in the world by Quantcast (News - Alert).com, TMCnet serves millions of visitors each month. In addition, TMC produces ITEXPO, 4G Wireless Evolution in conjunction with Crossfire Media, and AstriCon, in conjunction with Digium (News - Alert). TMC also offers industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com.  For more information about TMC, visit www.tmcnet.com.

About USAN

USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s first and only cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products delivers effective and affordable customer experience and contact management. In addition to campaign management, back-office integration, and business process automation, USAN’s premise and SaaS offerings include IVR, ACD, and outbound dialers, all built upon a fifth-generation carrier-grade infrastructure that delivers "five nines" of availability and proven scalability.

TMC Contact:Juliana Kenny
Tel: 203-852-6800 
Fax: 203-853-2845
jkenny@tmcnet.com
www.tmcnet.com

USAN Contact:
Robb Duke
USAN, Inc.
Tel: 770-409-6378
robb.duke@usan.com
www.usan.com

Edited by Juliana Kenny