April 03, 2012
TelOnline Develops IVR Parking Payment Service in Mexico and U.S.
By Anuradha Shukla
TelOnline (News - Alert) has implemented a new custom telephone parking payment system for the U.S. and Mexico markets, through Interactive Voice Response Service (IVR).
The announcement was recently made by Mobiliz and TelOnline.
Mobiliz is a platform offering a service that integrates payments and targeted marketing from a mobile phone.
“TelOnline was very helpful in understanding our requirements and coming up with solutions that fit our business objectives as well as our budget,” said Mobiliz CEO Martin Catañon. “They helped us choose a solution that provides the flexibility we require, ease of use and the ability to expand the system as we grow.”
TelOnline is a telecommunications solutions company, developing IP-based exchanged services and real-time billing solutions that functions globally.
Offering real-time authentication self-service to inbound callers, TelOnline allows customers to process credit card payment anywhere, at any time.
Thanks to the IVR service, callers can not only interact intuitively with the automated system, but provide a significant cost reduction in comparison to human personnel.
“The IVR service allows customers to perform basic transactions and improves customer experience by delivering higher-value interactions,” said TelOnline’s president Juan Carlos Castañeda.
TelOnline was in the news last week when it partnered with OAISYS (News - Alert), a specialist in business call recording and contact center management solutions, to offer voice documentation and interaction management solutions in the United States and Latin America.
Edited by Braden Becker