Hosted IVR

April 24, 2012

Datatel's IVR Telephone Payment Solutions Make Print Media Publishers PCI Compliant

By Calvin Azuri
TMCnet Contributor

The new IVR Telephone Payment Solutions from Datatel Communications Inc. have been specifically designed to be PCI (News - Alert)-DSS compliant and will be offered as a service. These innovative solutions will now enable print media publishers to effectively address specific Payment Card Industry security requirements (PCI-DSS) while receiving credit card payments over the phone.

The company offers a robust suite of IVR Telephone Payment solutions which make it easy for customers to handle sensitive credit card information processed by sales, service delivery, and customer service agents as well as self service IVR systems. This in turn makes it easy for customers to become PCI compliant.

In a release, Barnard Crespi, co-CEO of Datatel, said that, “Credit Card payment security requirements (PCI-DSS) are driving costs up for print media publishers, who employ customer service agents as their primary method to interact with customers, and collect credit card payments for subscriptions, advertising and classified ads. Businesses are becoming very frustrated dealing with the complexities of PCI, and the rising costs. We help them reduce the complexity, thus reducing costs of associated to PCI, when addressing credit card transactions that take place over the telephone.”

Media publishers benefit from a substantial reduction in costs and implementation time via the use of comprehensive and industry specific IVR credit card processing templates. Additionally, through its payment gateway partnerships, the company also provides support for all major processors and acquirers within North America. Publishers can maintain negotiated credit card transaction rates even while continuing with their existing merchant account relationships.

Print media publishers are provided with an easy to implement solution which supports the offloading of sensitive credit card information which is collected by live agents, as well as from the organization’s internal Interactive Voice Response (IVR) systems. In organizations where live agents don’t provide 24/7 support, publishers can offer their customers self-service payment options.

Edited by Jennifer Russell