Hosted IVR

June 15, 2012

Datatel Communications Introduces New Telephone IVR Payment

By Mandira Srivastava
TMCnet Contributor

To help companies and organizations execute their IVR payments for products and services, Datatel Communications, Inc. / Datatel, Inc. in Canada has introduced a new suite of telephone IVR payment solutions for Utility Companies, supporting both credit card and ACH payments.

Datatel Communications is a company in PCI (News - Alert) compliant IVR Telephone Payments in the cloud. The company is working with billing and account management software providers to develop tighter integration, which will help utility companies implement real-time telephone payments with minimal effort, and reduce costs significantly.

New telephone payment modules are designed especially for Utilities Companies, and can be implemented quickly in a cost-effective manner. The companies can extend 24/7 bill payments to their customers using a credit card or checking account, while minimizing the companies’ efforts and cost of achieving PCI compliance.

 The company delivers Telephone IVR Payments in the cloud, which removes the collection and transmission of customer credit card information away from live agents, and in-house self-service IVRs – a critical milestone to achieving PCI compliance.

Firms can significantly reduce costs and time of implementation by employing IVR credit card processing templates designed exclusively for their market. Industry-specific templates mean faster and less expensive implementations, according to Barnard Crespi, Co-CEO at Datatel. He also said developing relationships with software providers in the utilities space helps them deliver better, faster services to their clients.

Datatel helps businesses address specific payment card industry security requirements (PCI-DSS) by offering and implementing a solution in the cloud to offload the collection and transmission of sensitive credit card information collection from live agents, and internal Interactive Voice Response (IVR) systems.

Additionally, if live agents do not work 24/7, businesses can extend telephone self-service payment options to its customers.

In other company news, TMCnet reported that Datatel Communications recently unveiled its new IVR customer satisfaction survey capabilities. 

Edited by Braden Becker