Hosted IVR

June 16, 2012

TMCnet Hosted IVR Week in Review

By Erin Harrison
Executive Editor, Cloud Computing

As the world of voice technology evolves and moves from legacy systems to hosted systems over the last several years, hosted interactive voice response (IVR) solutions have changed to reflect a move toward cloud-based solutions and platforms. Here’s a recap of this week’s top Hosted IVR news.

Philips (News - Alert) Speech Processing, a major player in professional dictation systems, has unveiled SpeechExec Enterprise 4.1, the latest version of its enterprise-wide dictation management software solution.

Officials with Philips Speech Processing said SpeechExec Enterprise 4.1 features advanced administration tools for improved data management for large groups of dictation users.

According to company officials, the new software version supports faster turnaround times through a variety of updated features, including an enhanced statistics module, which generates data on dictation and transcription workflow. This feature allows for quicker decision-making and facilitates continuous workflow optimization for ever-changing user patterns and preferences. For more on this new software, click here.

In other Hosted IVR news this week, USAN (News - Alert) was a featured sponsor at the SCATA/SOCAP Executive Exchange on Customer Experience this year. The annual networking event took place on June 14 at the W Hotel in Whiskey Park, Midtown Atlanta. As a major provider of multichannel customer engagement solutions, USAN both sponsored and participated in the occasion.

USAN’s Sales Director Keith Bennett represented the company at the exchange, providing information on USAN’s cloud-based hosted contact center communications, as well as optimizations solutions. For example, Bennett detailed USAN’s Interactive Voice Response (IVR) and Automatic Call Distribution (ACD). For more on this industry news, click here.

To help companies and organizations execute their IVR payments for products and services, Datatel Communications, Inc. in Canada this week introduced a new suite of telephone IVR payment solutions for Utility Companies, supporting both credit card and ACH payments, TMCnet reported.

Datatel Communications is a company in PCI (News - Alert)-compliant IVR Telephone Payments in the cloud. The company is working with billing and account management software providers to develop tighter integration, which will help utility companies implement real-time telephone payments with minimal effort, and reduce costs significantly.

New telephone payment modules are designed especially for utilities companies, and can be implemented quickly in a cost-effective manner. The companies can extend 24/7 bill payments to their customers using a credit card or checking account, while minimizing the companies’ efforts and cost of achieving PCI compliance.

For more Hosted IVR news, be sure to visit TMCnet again next week for all the latest developments.