July 31, 2012
Telecoms World Speeds Handling of Calls with Telephony Solution
By Anuradha Shukla
A telephony solution from UK’s Telecoms World enables faster and more efficient handling of inbound calls for businesses.
The Auto Attendant service uses Interactive Voice Response (IVR) technology to allow callers to control how their calls are routed and handled by using their keypads.
This feature helps ensure that businesses do not lose customers due to long wait times.
Today, several companies are using IVR systems to save personnel costs as well as give customers the impression that they are a much larger organization than their actual size.
Telecoms World notes that its Auto Attendant service can be customized according to the requirements of any business and will boost business for its clients who can keep calls moving efficiently through call queues.
This service works especially well for companies who take orders from customers and it is important for them that no call is left unanswered.
Other benefits of Auto Attendant include ensuring calls are answered automatically and routed to the right destination; increasing customer service efficiency; and freedom from investing in expensive training or equipment.
Telecoms World is providing a range of professional and highly effective business telephony solutions to 15,000 businesses across the country.
The company has been offering non-geographic 08 and 03 numbers to the UK since 2002 and notes that because these numbers can be routed through to a main business number and even through to mobile phones they serve as the perfect call handling solution for businesses of all sizes.
Telecoms World has deployed a cloud solution to provide real-time call data to the teams who monitor and manage call centers during the ongoing London Olympic Games.
Edited by Juliana Kenny