Hosted IVR

August 16, 2012

Datatel Reduces IVR Payment Applications Implementation Costs

By Anuradha Shukla
TMCnet Contributor

Datatel Communications Inc/Datatel Inc in Canada is reducing costs associated with implementing IVR payment applications with the addition of more out-of-the-box templates for IVR Credit Card payments.

Datatel Communications Inc/Datatel Inc in Canada specializes in delivering Telephone IVR Payments in the Cloud to businesses and government.

The service is available in a wide range of configuration options and comes with real-time back end integration with business systems out of the box.

These services help in removing the collection and transmission of customer credit card and banking information away from Live agents as callers pay bills, fees, contributions over the telephone 24/7 in a secure environment.

Existing credit card merchant and bank accounts can be used to pay bills and this cuts implementation costs as well as accelerates time to market.

Clients find Datatel solution to be a very cost effective because they don’t have to make any hardware or software investment for the Cloud solution. The company has designed the out-of-the-box templates for a wide range of business applications and industries simplifying implementation in a quick and simple manner.

“We are excited to be able to add new out-of-the-box templates to our IVR Payment in the Cloud service,” said Barnard Crespi Co-CEO of Datatel. “Our client experience a significant reduction in costs and headaches typically associated with implementing IVR payment applications”

Datatel serves a range of industries including direct sales, insurance, utilities, government services, parking, health care and education.

Datatel Communications was in news earlier this year for announcing a new suite of telephone IVR payment solutions for utility companies that support both credit card and ACH payments.

 

Edited by Juliana Kenny