Hosted IVR

August 23, 2012

PSS Summarizes Technology Options for the Contact Center

By Anuradha Shukla
TMCnet Contributor

PSS has summarized the technology options available to contact center and IT leaders for supporting IVR systems that are end-of-life by releasing new legacy IVR support briefing.

The second in a new series of thought leadership briefings on solutions will help those responsible for maintaining, supporting and enhancing IVR systems that are no longer supported.

PSS is a specialized IVR (Interactive Voice Response) systems integrators and IVR solution consulting firm. It developed the complimentary thought leadership briefing, “My IVR System is End-Of-Life, Now What?” was developed for companies who have reached this point with their IVR systems over the last few years.

Readers of this briefing will get to know more about the highly customized IVR solution and specialized software tools PSS has developed to address this on-going problem.   

The new briefing also includes details of the resources and technology options available to contact center and IT leaders who are responsible for maintaining, supporting and modifying an end of life IVR system.

In addition, the briefing includes a description of PSS’ ProPSS and Managed Services options for legacy IVR support that help contact center managers to support and maintain their systems until the time is right for a major upgrade.

PSS thought leadership briefing outlines some of the key business trends in the IVR and the contact center industry. The company claims that a well designed IVR system can provide a very high quality customer experience despite shifting demographic and technology trends.

PSS provides IVR application development, custom IVR solutions, consulting and support for legacy IVR systems that meet and exceed customer experience expectations. The company was in news last month for releasing the briefings on the relatively new technology known as Visual IVR.

Edited by Juliana Kenny