September 21, 2012
USAN to Demo Cloud-based Customer Engagement Solutions
By Anshu Shrivastava
USAN (News - Alert) helps companies profitably engage customers and deliver cross-channel experiences with the industry's first and only cloud, premise and hybrid multi-channel customer engagement solution.
USAN is expected to demonstrate its cloud-based customer engagement solutions at an upcoming conference. Company officials said that the demonstration will include a cross-channel customer experience that represents the key components of their customer engagement platform.
According to company officials, the customer engagement platform, called Metaphor (News - Alert), features plug and play integration capabilities, easy business process definition and deployment, a scalable and reliable hosting environment and comprehensive analytics that produce accurate and actionable business intelligence.
The company intends to demo customer contact solutions from the USAN cloud including Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Outbound Predictive Dialing, and other engagement and optimization capabilities.
Additionally at the event, Tad Thompson, director of enterprise sales at USAN, is expected discuss how the history of customer contact technologies has created barriers to next-generation service. Moreover, he is going to talk about how new customer engagement technologies can make futuristic service possible today.
USAN’s portfolio of call center products delivers effective and affordable customer experience and contact management. The company states that its customer engagement platform provides everything a company needs to design, launch and refine cross-channel, multi-wave, engagement campaigns for lead management, customer acquisition, retention, loyalty and social media initiatives.
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Edited by Rich Steeves