Hosted IVR

October 06, 2012

TMCnet's Hosted IVR Week in Review

By Michelle Amodio
TMCnet Contributor

After a busy week at ITEXPO (News - Alert) Austin, it’s time to settle down and recap the headlines in technology for this first official week of October. Let’s see what happened this week in hosted IVR.

IVR awards many businesses of all sizes benefits. On the enterprise level, call center services have the ability to be automated, according to a recent report. The business environment is ever-changing and evolving, so much that the use of technology can help offset processes to better suit the company and their customers. In this case, the call center can be automated through IVR to streamline their customer service.

“If you have a lot of agents working in one location, the chances are that for telephony related contact center applications, on-premise solutions are going to be the best fit,” said Toby Sparrow, general manager, OPEX (News - Alert) Hosting in the report.

Read more about how IVR is paving the way for a more streamlined enterprise call center via the full report.

This week, Jabra (News - Alert) released their UC headset that uses Rubidium’s embedded speech processing technologies.

The major benefit cited with this new product is the hands-free experience that does not depend on type of call or communications software used.

“Our relationship with Jabra continues to grow and prosper. The latest release of a unified communications product sets the pace for future developments,” said Shlomo Peller, CEO at Rubidium. “While Jabra provides the UC environment, Rubidium increases the user’s productivity by enabling voice control and hands free manipulation of the device. Rubidium’s technology frees the user up to keep both hands on the wheel or on the keyboard.”

Learn more about Jabra’s UC headset with Rubidium’s technology.

Last but not least, a timely topic in IVR came up this week, and that’s money transactions through telephony. The question is, how secure can money transactions be when relying on a third party provider?

That’s where Drishti-Soft comes in. The company started offering Dual-tone multi-frequency signaling (DTMF) Masking, which ensures enhanced IVR transaction security.

According to the report, the solution provides handling of large call volumes, the creation of complex call flows, self and assisted service for query or dispute resolution, transaction processing, pin retrieval, password/pin generation; and more.

Learn more about this IVR transaction and its ability to help businesses receive money via telephone over at the full report.

That’s it for this week’s hosted IVR week in review. Be sure to visit the hosted IVR community on TMCnet for up to the minute news on all the latest headlines in this trending space.