Hosted IVR

October 19, 2012

Presence Technology to be Gold Sponsor of Voxeo EMEA Customer Summit 2012

By Anil Sharma
TMCnet Contributor

Presence Technology (News - Alert), an international software provider of multi- channel contact center solutions, has announced that it will be a gold sponsor of the Voxeo (News - Alert) EMEA Customer Summit 2012, to be held in Berlin from October 23rd to 25th, 2012.

Officials with Presence Technology said that José Luis Castaños, founder and executive VP of Business Development of the company, will speak on the advantages of the partnership with Voxeo.

Company officials said that Voxeo is a provider of unlocked communications and the joint venture offers the latest in end-to-end hosted contact center solutions that uniquely addresses the evolving requirements and challenges of today’s mission critical, blended contact centers.

Earlier in August, Voxeo and Presence Technology had announced the worldwide availability of an end-to-end Hosted Contact Center solution that uniquely addresses the evolving requirements and challenges of today’s mission critical, blended contact centers.

Presence selected Voxeo to deliver the hosted Contact Center solution, which combines Voxeo’s best-in-breed Unified Self-Service platform, including its Prophecy Interactive Voice Response (IVR), with Presence’s Contact Center software suite focused on improving and streamlining customer service operations. The integrated solution is hosted in Voxeo’s highly scalable cloud, which is used by thousands of companies worldwide.

With global success in the contact center arena, Presence has experienced increasing demand for intelligent self-service capabilities that augment and improve customer care while lowering costs. More often, companies are looking at cloud hosting to meet challenging operational, cost and scalability objectives.As a new Global Partner in the Voxeo Connect partner program, Presence will offer its world-class Contact Center solution in the Voxeo cloud. The solution will integrate seamlessly with Voxeo multi-channel self-service, giving both companies’ existing and future customers access to new all-in-one contact center functionality. Customers can also deploy a premise-based or “hybrid” solution that combines the advantages of premises deployment and cloud hosting

Edited by Brooke Neuman