October 27, 2012
TMCnet's Hosted IVR Week in Review
By Michelle Amodio
It’s the weekend, which means it’s time to settle down, prepare for the “Frankenstorm” that’s hitting the northeast, and catch up on the latest news in hosted IVR.
This week, we learned that Sargama partnered with Tata Docomo to launch an IVR service known as “Legends Forever.”
Saragema holds one of the largest music catalogs in India, and together with the telecom provider Tata Docomo, the new music service will offer “40 melodies of legends” via CDMA, GSM and VMI.
"We have associated with Tata Docomo for an interactive voice response service 'Legends Forever.' It's a promotional service which will allow users and music fanatics to listen to their legends whenever they like,” said Adarsh Gupta of Saragema.
The service is available by subscription. Read more about it via the full report.
In other news this week, the Department of Veterans Affairs is now using an IVR system that will allow them to help veterans manage their weight.
According to the report, the IVR will help VA staff monitor their patients’ health remotely by checking in on vital signs and so on.
"Authentidate (News - Alert) is very pleased that the VA has approved the national rollout of our IVR solution with TeleMOVE,” Gavin Stewart, vice president of Business Development at Authentidate, said in a statement.
Read the details in the full report on how this IVR system is helping VA staff help better serve our veterans.
Last but not least, this week Broadcore (News - Alert) made headlines as it entered into a partnership with Inference Solutions to offer their client base advanced IVR applications.
According to the report, this partnership is a strategic one for Broadcore, as all clients have “the ability to deploy advanced IVR and speech recognition applications rapidly.”
Michael Bacich, vice president of Cloud Communications, said this service allowed them to further evolve and enhance upon the BroadSoft (News - Alert) call center offerings, and brings to the Enterprise space a real alternative to IVR premises-based solutions.
Read the full report for the full details on the partnership.
That’s it for this week’s hosted IVR news roundup. Be sure to tune into TMCnet’s hosted IVR portal for up to the minute news on the latest in hosted IVR headlines and other news.