Hosted IVR

November 09, 2012

Novation Companies Announces Successful Acquisition of IVR Central

By Calvin Azuri
TMCnet Contributor

Novation Companies, Inc recently announced a majority acquisition of IVR Central, a cloud-based business communications company. Post the acquisition, the company's name was changed to CorvisaCloud and products of the company will now be delivered under the CorvisaCloud brand.

In a statement, Lance Anderson, Novation chief executive officer, said that, "Novation has used CorvisaCloud's products during the past year to support our call centers. Their functionality and customization capabilities far exceeded any business-class solution we have used over the years and we knew that their technologies, culture, and innovative approach to solving business problems fit what we look for in a Novation company. By connecting them with Novation's operational leadership capabilities and shared services, we will help them expand the breadth and depth of their product suite and market reach."

Milwaukee-based, CorvisaCloud is a provider of an extensive suite of customizable call center and small business voice communications solutions. Incorporating a cloud-based platform to ensure greater affordability and scalability, products include - IVR and Visual IVR, virtual desktop telephony; ACD (Automated Call Distribution), dialer, voice broadcasting; and secure call recording featuring phonetic search.

Steve Haslam, Novation chief operating officer, said that, "Business leaders are always seeking ways to reduce overhead costs and capital expenses, and a growing number of businesses are looking at cloud-based solutions to accomplish that. CorvisaCloud's cloud-based platform addresses a real challenge that call centers and small businesses alike face -- the difficulty of balancing business and customer service best practices with upfront and ongoing cost management. Now we can provide a 'one-stop' communications suite that enables businesses of all sizes to achieve enterprise-level communications and call center functionality at substantially reduced costs."

The Milwaukee-based new products division of Novation subsidiary and technology company Corvisa Services will introduce the CorvisaCloud as its first product line offering. Paul Gregory, Novation's director of business development, will be the managing director of CorvisaCloud.  

Edited by Brooke Neuman