Hosted IVR

November 17, 2012

TMCnet's Hosted IVR Week in Review

By Michelle Amodio
TMCnet Contributor

Another week, another recap to tie up the biggest headlines in hosted IVR for this third week of November.

StreamWIDE (News - Alert) announced this week that its Visual Voicemail solution is now compliant with Windows Phone handsets.

According to the report, users will be able to access their voicemail via the app, embedded right into the Windows Phone call manager – a step toward achieving VVM everywhere.

"While competition focuses on being interoperable with Apple (News - Alert) devices and lets third-party application providers handle other mobile OS, StreamWIDE chose to invest on a larger array of devices, ensuring connectivity with manufacturers' apps as well as developing in-house native OS-based clients. StreamWIDE is the only VAS provider to encompass server and client sides of VVM into a consistent and solid end-to-end offering," said Régis Rain, director, marketing and communications for StreamWIDE.

Read the details via the full report.

Veveo, a speech technology company, has successfully integrated voice for television and video search, so you can literally talk to your TV and have it respond.

With more than 45 million television sets serviced in the U.S. and Canada, the voice capabilities are available through a trial for Pay TV.

“Our conversational interfaces are a logical evolution of our deep semantic technologies currently being used by Tier-1 operators for natural, intuitive and intelligent search, personalization, and discovery features for multi-screen television and video services,” said Murali Aravamudan, founder and CEO at Veveo, in a statement announcing the launch. “Veveo’s new advanced features will enable users to interact with devices and services to get to desired programs through a natural and intuitive process rather than complicated guides and menus.”

Find out more about speech integration in video entertainment via the full report.

Last but not least, Nuance (News - Alert) Communications has caught the eyes of Digital River, Inc. who will now support and manage subscription services for its Dragon Drive! Messaging service.

Dragon Drive! allows users to text and speak the way they should – with both hands on the wheel.

Digital River (News - Alert), Inc. will also manage sales and renewals for the mobile speech service.

“We are excited to be part of this launch and provide a cloud-based billing service that makes it easy and convenient for Nuance’s customers to turn a free trial into an annual renewable service,” noted Tom Donnelly, president and chief operating officer at Digital River.

Details are available at the full report.

That’s it for this week’s recap of hosted IVR news. Of course, be sure to visit TMCnet’s hosted IVR community for updated news on this trending space.