December 04, 2012
3CLogic Partners with IVR Technology Group for Overall Efficiency
By Shankar Pandiath
3CLogic (News - Alert), which provides cloud-based contact centers hosted on Amazon Web Services, has announced that it is partnering with IVR Technology Group (ITG). With the help of 3CLogic's cloud-based Contact Center, companies can have accurate and timely information about their prospect or customer, and are able to communicate and respond more efficiently.
IVR Technology Group (ITG) is a major provider of intelligent voice response solutions – a source of interactive voice, mobile, text and Web hosted response services and SMS text messaging services. It offers a suite of phone automation services that enhances customer communications, lowers overall costs and helps drive sales.
Customers will now be able to leverage a suite of cloud-based contact center capabilities as per the new partnership deal. In contact centers, the partnership is expected to accelerate Payment Card Industry (PCI (News - Alert)) compliance. Through ITG's PCI-compliant payment solutions, 3CLogic will now be able to offer robust IVR front-end processing and linkage to ITG's mobile applications with seamless integration between the two platforms.
"The ITG team is one of the most knowledgeable teams that 3CLogic has worked with. With their product and service expertise, they bring tremendous value in servicing our joint contact center customers. We are excited about bringing new innovations to the contact center industry and providing world class support to customers," said Raj Sharma (News - Alert), president and chief executive officer at 3CLogic.
"Providing seamless, two-way integration to our customers between our robust interactive service offering and 3CLogic's truly state-of-the-art, best-of-breed call center support suite is very exciting. Both companies do not take this partnership lightly as we focus on delivering a true value-add experience throughout our collective customer base," said Mike Byrne, chief executive officer at IVR Technology Group.
By leveraging IVR Technology Group's easy-to-use services, marketers, developers and business users can quickly create solutions from cloud-based applications and virtual support systems. The solutions can range from simple call routing solutions to advanced interactive voice response to text messages with the help of its mobile app.
3CLogic offers a full suite of cloud-based inbound and outbound customer interaction channels. It enables channels such as voice, chat and social media to integrate with the client’s existing CRM software. The integration then provides businesses with a 360-degree view of all customer interactions.
Businesses get all the necessary information needed to monitor their growth, strategize their plans about the future based on input, regardless of the channel chosen by their customers.
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Edited by Braden Becker