Hosted IVR

December 12, 2012

Omantel Customers to Pay Bills by Unique Self-Service System via Bank Cards

By Shankar Pandiath
TMCnet Contributor

Omantel, an integrated communication services provider in the Sultanate of Oman, has now launched another innovative service solution for its customers. Now, Omantel customers will be able to pay their bills and get Hayyak top-up through the company’s enhanced Interactive Voice Response (IVR) system via bank cards. In other words, the customers of Omantel would not need to visit Omantel outlets, as the enhanced IVR system would give its customers a unique self-service option.

This unique and innovative service launched by Omantel is in partnership with Oman Arab Bank. This is the first of its kind in the region. Omantel is aiming to provide an enhanced customer experience to the telecom community in the Sultanate.

Haitham Abdullah al Kharusi, vice-president, Consumer Business Unit at Omantel, said: “We are elated to announce the launch of this unique service. Convenience is an integral part of our customer experience strategy and the launch of this service is part of our efforts to introduce innovative solutions for our customers.”

“This is a ‘Customer 1^st’ initiative, a major Company-wide program with an overall objective to provide an even improved customer experience through all touch points. We believe that customer satisfaction is not only gained from the quality of products and services but rather extends to providing easy and convenient payment options.”

With the launch of this service, consumers will be able to pay their bills to Omantel easily by calling Omantel Call Center number (1234). They will be able to pay their bills from anywhere. The payment method is error proof as IVR bill payment through any local and international accepted bank card is very secure. Every step of the transaction is automated. The process does not involve any human interaction throughout the whole payment process. There is no need to store any of the credit card details of the customer at any stage of the transaction. The Omantel transaction system is ISO certified in Information Security. Certified acquirer “Oman Arab Bank” conducts the verifications, which is PCI (News - Alert)/DSS certified.

“After thorough research & development, we are honored to be the first Bank across the region to set-up such sophisticated payment gateway serving all merchants opted for card-not present transaction across the merchant channels such as call center, CDMs and e-commerce in the near future,” Hassan Abdulali, deputy general manager of Information Technology and head of IT at Oman Arab Bank, said. “Such a joint venture has given us at OAB the opportunity to proposition the payment infrastructure in B2B relationship,” Hassan added.

Omantel provides telecommunications services in the Sultanate of Oman, which connects individuals, enterprises and government across the country through a state-of-the-art network.

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Edited by Brooke Neuman