December 20, 2012
Contact Solutions Hires New Chief Information Officer and Vice President of Product Management
By Deepika Mala
Contact Solutions, a provider of cloud-based customer self-service solutions, recently expanded its leadership team by appointing industry veterans Randy Holl as CIO and Mike McShea as VP of Product Management.
An expert technology executive with large and small company experience, Holl is known for building and leading high-performance technical teams that execute effectively on business strategies.
In his new role as CIO, Holl will be responsible for overseeing the development, engineering, client services and operations departments. Before joining Contact Solutions, he was the CTO of Fidelity Information Services. There, he was responsible for the development and delivery of Fidelity's global, syndicated loan trading systems.
With his vast experience, he has held various executive-level roles at VISICU (News - Alert), Notara and Marine Management Systems.
Working in the newly created position of VP Product management, McShea will be responsible for driving the company's next generation of product strategy and expand the product management function.
McShea has years of proven technical product management leadership, experience and expertise. Before joining Contact Solutions, he was a business-line leader at Philips Healthcare. He has held senior-level product management positions at ARINC, Citicorp Global Technology (News - Alert) Infrastructure and Lockheed Martin.
"As we continue to grow, it is imperative that we expand our leadership team with talented and proven executives to move the company forward," said Paul Logan, CEO of Contact Solutions, in a statement. "In Randy and Mike we have found two exceptional technology executives whose experience will help guide Contact Solutions as we continue on our mission to 'invent real customer service' through innovative self-service solutions."
In related TMC (News - Alert) news, Contact Solutions recently released an infographic examining Interactive Voice Response costs and savings potential.
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Edited by Brooke Neuman