January 05, 2013
TMCnet Hosted IVR Week in Review
By Rich Steeves
TMCnet Web Editor
It’s official; 2013 is finally here! And, as the New Year begins, there is no shortage of news in the technology and telecommunications space. As usual, there was plenty of news this week about hosted IVR solutions. Let’s take a look at a couple of the top stories.
First up this week was the news that CallFire, a provider of enterprise and hosted IVR solutions, has partnered with TMCnet to provide a series of webinars. In the first webinar, CallFire’s senior IVR specialist Bill Hughes (News - Alert) will talk about using CallFire XML to create phone trees and virtual receptionist applications.
“IVR applications include playing pre-recorded sound files, reading text-to-speech entries, asking questions and getting back responses, sending responses to a server and getting back other information in response, recording audio data, transferring and routing calls, and more,” explained Hughes. “All data can remain secure on your company's own servers. Only the process by which that data is gathered resides in the cloud.”
Also this week came the news that Digialolympus.com will be exploring potential uses of IVR in the delivery of public healthcare. “Interactive voice response can be used to deliver essential health facts and tips to the public. Healthcare lines can be setup to offer advice and information on healthcare subjects both for everyday and emergency use. IVR can also be used to design and build experimental health expert systems to perform basic diagnosis or even offer drug prescriptions,” a Digitalolympus.com spokesperson commented in a statement.
There you have it! It has been another exciting week in the hosted IVR space. Be sure to check back with TMCnet for more news!
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