Hosted IVR

January 11, 2013

Drishti's Node Flow Helps Create Multifarious Interactive Voice Responses

By Anshu Shrivastava
TMCnet Contributor

Drishti has said that its user interface device, Node Flow, is a workflow designing platform that helps create multifarious interactive voice responses (IVRs).

Contact centers and enterprises have to deal with evolving challenges. Company officials said that to face these challenges successfully they need a technology. In addition to enhancing IVR applications, Drishti’s platform is seen as an ideal platform for absolute communication application for intelligent networks of large enterprises and telecom companies.

Additionally, it helps development of independent IVR templates, which can be part of main IVR call flows. Automatically, the IVR will display any amendment in the template, said company officials. The application comes with an inbuilt support of advanced application interfaces such as Web API and soap API.

Moreover, the complicated processes of large enterprises such as telecom service providers can also benefit from Node Flow. Nayan Jain, chief technology officer at Drishti, said that the company realizes the requirements of the intricate processes of large enterprises are dynamic which vary day in and day out.

“In order to help them attain their needs, the Node Flow has been designed to cater to their needs,” Jain said.

The Node Flow enables the complex business processes to execute their businesses easily, eliminating glitches. In addition to enabling database connectivity, it also enables scheduled call backs and transfer of calls to a particular DID. Company officials said that Node Flow comes with the ability for answering machine detection.

Jain said that it is a tool that integrates with Ameyo and executes all the possible efforts assigned to it and it is also user friendly which enables the user record all the occurrences and executions.

“Ameyo derives its intelligence from the Node Flow which identifies operations and makes scheduling easier,” Jain said.

Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging unified communications, SOA and SaaS (News - Alert).

Last year in October, Drishti said that its Ameyo’s DTMF Masking offers a safe and secure transaction through an IVR system.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rich Steeves