January 16, 2013
Integrated Voice Solutions and Voxeo Migrate IVR System to Open Standards Platform
By Monica Gleberman
Integrated Voice Solutions (IVS) and Voxeo (News - Alert) have completed the migration of Zenith American Solutions’ IVR system to an open standards-based platform. The companies moved their IVR system in the hopes of reducing costs, while providing a higher level of service to its customers.
IVS, based out of Boston, specializes in offering the right voice solution for each client. IVS helps its clients implement everything from data access methods and application design to multichannel implementations.
By offering customer service solutions, it has been able to position itself as the manager for some of the largest organizations in the world.
Voexo Corporation is a technology company that provides development platforms for a unified customer experience and numerous unified communications (UC) applications. Voxeo’s products are all available as SaaS (News - Alert), on-premises software, or hybrid clouds combined with public-cloud and on-premises options.
Together, the two companies have partnered on numerous projects and are now unifying their IVR system.
In a statement, IVS and Voxeo explained that the Zenith American Solutions’ IVR solution needed to be expanded due to an increase in demand. Rewriting the companies currently IVR applications would have been costly and time consuming.
It was quickly realized that the best way to go would be to migrate the entire solution to a newer and more robust system.
“IVS used the Arca (News - Alert)+ conversion product to migrate the applications in 30 percent of the time required to redevelop those applications from scratch,” said IVS. The migration went seamlessly and allowed the Zenith American Solutions to deploy Voxeo applications without needing to rewrite code.
“This is a perfect example of a company that was looking for a great solution that was not only cost effective and quick, but would also serve them well in the future with the addition of more ports and more channels of communication,” said Clayton Reed, executive vice president of sales and operations at Voxeo. “We’re thrilled that we could quickly, easily and cost effectively use Arca+ to migrate Zenith American Solutions to Voxeo’s open standards solution.”
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Edited by Braden Becker