Hosted IVR

February 02, 2013

TMCnet Hosted IVR Week in Review

By Carlos Olivera
TMCnet Content Producer

Express Connect has unveiled a new Asterisk Image to the public that will be compatible with Amazon AWS EC2 Cloud Infrastructure, called ReadyVoice PBX (News - Alert) AMI. The service will make it easier for a user to connect with Amazon when trying to configure numerous UC features. ReadyVoice PBX will be most beneficial to small businesses trying to coordinate their UC.

“To take advantage of Amazon’s AWS EC2 cloud computing infrastructure, a machine image (AMI) containing the operating system and Asterisk (News - Alert) IP PBX service has to be created or started which can be complicated and time consuming,” the company said in a statement. “Express Interconnect’s new AMI image, ReadyVoice PBX, now available to the public is easy to deploy as you simply select the registered AMI-ID from the Management Console and your Voice over IP phone service is deployed immediately.”

In an attempt to improve the understanding of a customer experience, CSS (News - Alert) Insurance has entered into an agreement with CustVox over their CustVox CEN solution. With the new solution, CSS, one of Switzerland’s largest based health and accident insurers, will be able to improve the understanding of the experiences its customers goes through on a daily basis.

"The CustVox solution enables us to always measure, analyze, and understand the perceived quality of customer’s experience,” said Marco Ippolito, speaking on behalf of CSS, in a statement.

Finally in Hosted IVR news, Honda (News - Alert) recently said it would incorporate iPhone’s (News - Alert) “Siri” support into its 2013 models of the Honda Accord, as well as the Acura RDX and ILX models. With the integration of Siri, iPhone users running iOS6 will be able to direct Siri to do a number of different tasks, just like they can on the actual phone.

"iPhone has become so integral to people's lives that they continue to use them in their vehicles," said Vicki Poponi, assistant vice president of automobile product planning at American Honda, in a statement. "Offering Honda and Acura owners Siri and its Eyes Free mode via Bluetooth is an incredible opportunity to provide next-generation connectivity and meet our customer's ever-changing needs."

Edited by Ashley Caputo