Hosted IVR

February 07, 2013

TMC CUSTOMER Magazine 2012 Product of the Year Award Presented to Aspect's Unified IP 7.1

By Nathesh
TMCnet Contributor

TMC (News - Alert), a global, integrated media company, presented the ‘CUSTOMER Magazine 2012 Product of the Year Award’ to Aspect’s Unified IP 7.1, recognizing the product’s capabilities to offer simple and flexible interaction management, along with helping companies build a differentiated multichannel, multi-choice customer experience.

TMC which publishes multiple magazines, including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing, asserted that its product of the year awards is presented to solutions that display vision, leadership and diligence in driving the evolution of the customer experience.

Chris Koziol, president and general manager of the Interaction Management division at Aspect (News - Alert), commented, “Receiving the CUSTOMER Magazine 2012 Product of the Year Award is yet another proof point of the renewed innovation, commitment and enthusiasm that permeates the Aspect culture. With the ability to provide customers operational agility and solution flexibility, Unified IP 7.1 is a best-in-class interaction management solution that enables organizations to deliver consistent experiences across all communications channels – from voice, to chat to social – creating a single service experience continuum”.

By deploying the Aspect Unified IP 7.1, users can engage today’s demanding customers at the right time and place with the correct resources and capabilities to effectively resolve customer issues and proactively address anticipated service needs, increase debt collections and boost sales revenues.

Aspect explained that with the latest version of its Unified IP, it analyzed various feedbacks from its customers and made sure that its offering met their demands, industry expectations and strengthens the ability to provide next-generation customer contact.

Some of the notable features and benefits of Aspect Unified IP 7.1 are: increased routing controls enable more flexible pooling of telephony resources to support enterprise routing and SIP redirects; enhanced circuit intelligence provides better visibility into resource use; improved efficiency for voice mail workflow and playback automates faster contact handling; and more.

Edited by Ashley Caputo