Hosted IVR

February 13, 2013

Intelecom Using Aculab Prosody S in its New IP-Based Platform

By Nathesh
TMCnet Contributor

Intelecom Group AS, a provider of hosted contact center management technology, has integrated Aculab’s (News - Alert) Prosody S telephony resources into its ‘Connect’ solution, to deliver customers a unified contact center environment that leverages the modern features of social media interaction.

Aculab explained that its Prosody S runs on a Windows or Linux host to provide telephony resources for platforms such as contact centers, IP-PBXs, media servers, fax servers and conferencing products.

Intelecom Connect is a hosted contact center solution which delivers essential customer information direct to the desktop, allowing quick and efficient customer service. Now, Intelecom seems to have consolidated systems based on hardware and software and migrated them to solution utilizing Aculab Prosody S, which is capable of equipping Intelecom with features like guaranteed high performance, maximized network capacity and minimal costs.

David Samuel, global sales and marketing director of Aculab, commented, “Many organizations, ranging from the smallest SME up to multinational corporations, rely on robust contact solutions to maintain customer loyalty and drive new revenue streams. Our innovative technology combines both traditional and IP-based voice processing capabilities such as interactive voice response (IVR), call progress analysis (CPA) and automatic call distribution (ACD). This gives forward-thinking developers like Intelecom the scalable building blocks they need to deliver technical and commercial excellence to their customers.”

Notable features and benefits of Prosody S include distribution among different chassis with cost-effective use of resources; ease of use through a single coherent and consistent API and faster time to market; feature-rich architecture for IMS and mobility solutions; a wide range of codecs, enabling connection to many endpoint device types; applications expanded or scaled to suit end-user channel count requirements; 99.99 percent availability, system reliability and resilience to ensure service continuity; and the implementation of N+1 or 1+1 protection schemes with redundancy management.

Connect, integrated with with Prosody S, can accelerate customer interaction and provide administrators with powerful self-provisioning facilities, enabling tighter integration with corporate systems.

Edited by Braden Becker