February 20, 2013
Selectron and Virtual Hold Technology Form Strategic Partnership to Improve Customer Experience
By Calvin Azuri
Virtual Hold Technology (News - Alert) recently announced that it has entered into a new partnership with Selectron Technologies which will enable Selectron to resell Virtual Hold Technology’s Conversation Bridge solution to its 350 clients who are located across the nation.
Virtual Hold Technology is a pioneer in conversation strategies that connect customers in any channel to live help whenever required and Selectron Technologies offers interactive voice, mobile and web solutions to utilities and government agencies. Selectron and VHT are also planning to launch their joint product offering and target both government agencies and utilities in the near future.
In a release, VHT CEO Wes Hayden (News - Alert) said "VHT is always looking for ways to expand the impact of Conversation Bridge solutions. By leveraging Selectron's experience, we can improve the self-service experiences of customers interacting with their utilities and government agencies, while saving those organizations money on telecom minutes and infrastructure."
VHT's Conversation Bridge is an innovative solution that offers a huge impact as it provides customers with a consistent experience irrespective of how they try to connect. The Conversation Bridge suite of solutions enables companies to connect customers with the contact center irrespective of the channel the customer is using. By making use of multichannel call-backs, companies will now be able to provide live help whenever required, thereby providing customers with an outstanding experience during critical times thereby further enhancing and strengthening the overall customer relationship.
Matt Corbin, EVP of Sales & Marketing at Selectron Technologies said "We use cutting-edge technologies, like the Conversation Bridge, to empower our customers with solutions that cut costs and optimize resources while enhancing the customer experience. Adding the Conversation Bridge to our portfolio helps us tailor solutions with multichannel callback to help our clients achieve their goal of improving customer service with limited budgets regardless of whether the end-user is calling the contact center, visiting the website or using a mobile phone."
Edited by Brooke Neuman