Nominum’s (News - Alert) Foundation Caching Name Server (CNS) is enabling Telefonica Deutschland to deliver consistent and high quality VoIP
services for customers and sustain growth in the German communications market.
In order to continue its successful growth in the German communications market, Telefonica Deutschland needs to provide superior service levels and meet Service Level Agreement (SLA
) commitments to its wholesale customers while controlling operational costs.
When Telefonica Deutschland expanded its services from broadband data to VoIP, the DNS
traffic grew considerably and the existing DNS infrastructure needed to be adjusted and modernized in order to be prepared for continuous future growth. Instead of adding more servers to boost network availability and performance, Telefonica Deutschland chose Nominum CNS.
Robert Sander, head of Systems & Applications, Telefonica Deutschland said that in less than 30 minutes, Nominum CNS was up and running on the same hardware they use to run their open source servers. Their administrators have more time to focus on supporting new services instead of monitoring and patching servers.
Sander added that Nominum has helped them build a highly scalable DNS infrastructure that allows them to deliver reliable, high quality service to existing customers with enough capacity to add new customers without impacting performance.
According to Tom Tovar, chief executive officer, Nominum, carriers are discovering that VoIP escalates demand on IP
networks, reducing service performance and availability. He emphasized that to encourage widespread business and consumer adoption of these services, it's essential for carriers to deliver reliable and consistent service at all times.
“We are pleased that Nominum helped Telefonica Deutschland meet service-level expectations for its wholesale and direct customers with available headroom to support even larger volumes as new IP-based services are rolled out,” said Tovar in a statement.
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
Domain Name Server (DNS) | X |
DNS basic functions provide:
- A way to identify computers like phone numbers.
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Internet Protocol (IP) | X |
IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Service Level Agreement (SLA) | X |
This is an introduction to the planning for QoS and Service Level Agreements. Simply, your performance is QoS and the guarantee is the SLA. That is, if you are not receiving the desired QoS from your ...more |
Voice over IP (VoIP) | X |
A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more |