Unimax Systems has released version 6.5 of its patented 2nd Natureâ software. Adding integration to Microsoft (News - Alert) Active Directory, the latest release delivers new resource management functionality while extending its support for industry-leading, brand-name telephone and voice messaging systems.
With the ability to configure a directory service within the software, it will further help bridge converging voice and data environments. Unimax (News - Alert) explains that native support for Microsoft Active Directory makes Active Directory attributes visible within the 2nd Nature interface. Thanks to V 6.5, e-mail addresses for users and groups can now be mapped to their corresponding phone extensions and voice mailbox numbers. This will provide a key step forward in the ability to leverage IP
telephony to create communication-enabled business processes.
Based on defined criteria like the user’s building or department, version 6.5 of the 2nd Natureâ software now enables telecom administrators to easily and systematically assign communication resources such as extensions or voice mailboxes. Leveraging this functionality, organizations will be able to eliminate more manual, error-prone methods of tracking and organizing their communication resources.
Teresa Dixon, director of product management for Unimax said in a statement that 2nd Nature now provides more visibility and control needed to effectively manage today’s diverse and complex telecommunications systems.
Dixon indicated that integration with Microsoft Active Directory and new resource management capabilities in 2nd Nature 6.5 enhance the ability of telecom departments to manage their communications networks from a single, easy-to-use interface. Unimax is also helping companies link voice and IT to take advantage of the benefits offered by unified communications.
Unimax develops voice administration applications—software that links voice and IT.
Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.
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