TMCnews Featured Article

8x8 (News - Alert), Inc. has signed an agreement with Minneapolis-based unified communication provider Avtex LLC for starting the migration of its iTELConnect subscriber base to the Packet8 business services platform.

 

The agreement entails that 8x8 will begin transitioning Avtex’s hosted PBX and unified messaging subscribers which are about 1,500 companies to the appropriate Packet 8 (News - Alert) business solutions including the Virtual Office hosted PBX phone service. In order to mitigate the transition process 8x8 is expected to offer the new subscribers free equipment, free activation and a special discount for the first month of service. The customer telephone number will also be ported to the Packet8 service.

 

“We are pleased to welcome iTELConnect subscribers to Packet8 and look forward to a seamless transition as we provision our services to these customers,” announced 8x8 Vice President of Sales and Marketing Huw Rees (News - Alert). “Our goal is to provide the same exceptional quality of service and support they had been receiving from Avtex and to deliver cost-effective, best in class business communications solutions that contribute to the growth and success of their organizations.”

 

8x8 will work with existing Avtex (News - Alert) partners and resellers besides signing on iTELConnect customers for providing them with resources for supporting present customers and also develop new business relationships.

 

“I am very impressed with the technology behind the Packet8 solution and the ease with which it can be deployed in any business setting,” said Jay Groenke, managing partner at InTouch Services Group, an Avtex value added reseller who began selling Packet8 services recently. “With today’s challenging economy, more and more businesses are looking to trim expenses without sacrificing quality and Packet8’s innovative IP communications solutions deliver on both fronts.”

 

8x8, Inc. provides voice, video and mobile communications solutions for business and residential customers. These solutions are marketed under the Packet8 brand name and they use existing broadband Internet connections and cellular networks for offering advanced features and digital quality phone service cost effectively when compared to legacy and copper wire alternatives.

 

Packet8 solution is beneficial to all organizations irrespective of size, configuration or geographic location. The performance and operational advantage of VoIP technology are enhanced on using Packet8 solutions. The solution could be iPBX phone system, Packet8 Complete Contact Center, Virtual Trunking IP dial tone solution or Packet8 Hosted Key System service.

 

Avtex specializes in multimedia contact center, enterprise-wide communications solutions and emergency notification solutions. Avtex is a Microsoft (News - Alert) Certified Gold Partner and Interactive Intelligence Platinum Partner. The staff includes software developers, systems engineers, network engineers, system design consultants, project managers, customer support personnel and field technicians who excel in mission critical applications.