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PAETEC Holding Corp. has announced that it plans to migrate its billing platforms to the latest version of Leap RevChain from FTS (News - Alert). The platform consolidation and upgrade is expected to build on the existing long-term relationship between the two companies.

 

A national communications carrier providing voice and data solutions to business-class customers, PAETEC (News - Alert) personalizes communications for business-class customers across the United States.

 

FTS is a global provider of billing, customer relationship management (CRM) and Business Control Solutions for communications, content and service providers.

“PAETEC has leveraged FTS’ billing-platform expertise for more than a decade, and the flexibility of their solutions is very much aligned with PAETEC’s business model,” said Robert D. Moore, PAETEC’s senior vice president and chief information officer, in a Tuesday statement. “The enhanced capabilities we will gain through this migration will help us continue to address our customers’ needs in the most effective and efficient manner possible.

Moore added, “FTS has proven themselves to be a reliable partner for PAETEC, and they have a deep understanding of the competitive communications industry.”

Shaul Ganel, president, FTS Americas, added in the statement, “FTS has a long history with PAETEC and their evolving billing practices. We look forward to continuing our support for PAETEC's customer-billing requirements.”

This partnership is the result of FTS demonstrating that it provides robust billing solutions that streamline processes and deliver a satisfying experience for the customer. For many companies, a bill is the only interaction between the company and the customer and therefore presentation and accuracy are a first priority.

PAETEC needed a solution that not only enabled it to put its best foot forward, but also one that supported its business model. The company selected the FTS solution as it met its needs and the existing partnership had proven to be a strong one.

PAETEC offers customers a comprehensive suite of data, voice and IP services, in addition to enterprise communications management, software, network security solutions, CPE and managed services.

Through a strategy that incorporates event analysis from a business standpoint rather than just billing them, FTS allows providers to better understand their customer base and leverage business value from every event and interaction.

A full-range of end-to-end, stand-alone and add-on solutions are provided to customers in more than 40 countries by FTS. The company has implemented solutions in wireless, wireline, cable, content and broadband market that include multiple cross-network installations. FTS focuses on serving the evolving needs of both traditional and next generation service providers. Its operations consist of four international R&D locations and strategically-located sales support offices worldwide.