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LiveVox has announced that the company has continued investment into its information technology infrastructure. The company is looking to maintain its customer reliability by increasing its capacity by more than 50% in the last six months.

 

The company has said that it has enough computing capacity to cater to current and future client demands. With this, LiveVox (News - Alert) is looking to increase its carrier-grade infrastructure.

 

As the attack on VoIP networks increase, the need to provide the VoIP services in a secure environment has become the need of the hour. The company was the first to offer a Hosted VoIP Dialer that operates on secure, private networks. With the help of a Session Initiation Protocol (News - Alert) (SIP) interface, these networks can directly access the carrier backbone.

 

LiveVox says its hosted-dialing services provide the clients with unlimited capacity, with higher quality and lower costs in comparison with premised-based or other hosted-dialing solutions. The public Internet or a hybrid of VoIP and analog protocols are prone to attacks, whereas private networks are relatively safer.

 

To increase its dialing capacity by more than 50%, the company has increased its investment in servers and other hardware. LiveVox says companies can now make greater number of calls using this improved infrastructure. The network is upgraded where customers get increased bandwidth and improved response times.

 

“LiveVox began with its destination in mind: Architecting a true carrier-grade hosted VoIP dialer platform and never trying to force a feature-limited broadcast product into behaving like a hosted dialer,” said Louis Summe (News - Alert), Chief Executive Officer, LiveVox. “Our integrated ACD, which powers our Agent Desktop feature, has been battle-tested for two years, and our continued investment into our IT infrastructure illustrates our dedication to our clients.

 

All this boosting of the infrastructure has allowed the company to reach for new heights. The company has announced that it increased its customer base in the credit and collections industry by 84% in the third quarter of 2008 in comparison with the corresponding quarter last year.

 

The company is also working towards increasing agent efficiency. In October of this year, the company unveiled a real-time analytic tool that provides collections organizations a comprehensive view of dialing strategy effectiveness, agent accountability and productivity gains.