TMCnews Featured Article

Merrill & Associates, a Platinum Avaya Partner and Solutions Provider, revealed that it is planning to offer expanded services and implementation support to its end-users and other Business Partners across the country.

 

"As Avaya (News - Alert) is transitioning its business away from providing direct services, it is vital that we continue to position ourselves as a Best-In-Class services organization. We have already been doing installations and implementations for other Business Partners across the country for years, in addition to serving our own customers," said Mike Merrill, president and chief executive officer at Merrill & Associates.

 

Founded in 1989, Merrill & Associates has been delivering end-to-end communications services including Unified Communications (News - Alert) (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services.

 

As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom (News - Alert), and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

 

Merrill & Associates is certified to design and implement the complete portfolio of Avaya products and services which include IP Telephony,Communications Manager, Avaya One-X, Unified Communications, Modular Messaging, Intuity Audix, Meeting Exchange, Call Center, Application Enablement Services, IVR, Interaction Center, IP Office, SIP and Network Assessments.

 

Commenting on the partnership of the company with other business partners, Merrill said, "It says something positive about your business when competitors trust you enough to introduce you to their own customers and feel confident that you will provide high-quality, professional services."

 

"In these situations, our work is just as much a reflection on them as it is on us. Knowing that we will always make sure the job is done right, increases their customer satisfaction and in essence, helps to grow their business," he added.

 

In addition to designing and implementing Avaya products and services, Merrill & Associates also acts as a help desk for their own customers, as well as customers of other Business Partners. This includes remote support, technicians on-site, MAC fulfillment, firmware updates, and software configurations.