Cypress Communications reportedly announced that Ascensus has selected its C4 IP solution to enable a smooth and seamless transition to IP-based communications.
Ascensus (News - Alert) has been a customer of Cypress for the last 10 years, relying on its public switched telephone network service and support to coordinate among 1,000 employees, including 300 call center staff, spread over six company offices, and a few remote agents.
Both companies have benefited from the relationship. In addition to leveraging Cypress’ established technology, Ascensus gets an excellent financial deal by making a reasonable upfront capital investment payment with the balance allegedly spread over a confidential time period and also accruing via services to follow. Cypress gets more business, is able to showcase its flagship product, and gets a customer guaranteed to pay by virtue of proven past association.
C4 IP allows company staff to Connect, Communicate, Collaborate and Continue – hence the name C4 – working through any situation. To guarantee such a sustained quality of delivery and service, Cypress has multiple back-up servers in the same as well other locations. So if the central server fails, the system auto detects and switches over instantly to the next data back-up base.
Power outages just cannot affect any of it systems since each is fed with dual power supply, fuel-activated generators and uninterrupted battery powered supply sources. So breakdowns are completely fail-safe, even through any disaster. Employees are able to work from anywhere, including at home and at customers, and can move independent of any physical system restraint such as landlines with fixed contact numbers.
C4 IP delivers Video and VoIP, integrates private branch exchanges with e-mail, multimedia streaming and the complete Microsoft (News - Alert) Office Suite. Cypress provides a unified inbox application that works within Microsoft Outlook and delivers simultaneously voicemail, email and fax. It reduces conventional communication clutter, overheads and expenditure.
“Cypress’ C4 IP solution will allow us to refresh our entire hardware platform, reduce complexity and increase the functionality, while reducing our costs,” said John Schroeder, senior vice president of information technology at Ascensus.
It is important to note that the C4 used by Cypress is different from the C4 - computing, command, control, and communications – advanced maritime system called Rescue 21 used extensively by the U.S. Coast Guard.
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Vivek Naik is a contributing editor for TMCnet. To read more of Vivek's articles, please visit his columnist page.
Edited by Michael Dinan
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